Frequently Asked Questions
Everything you need to know about our exclusive apparel and gear collections.
How do I determine my correct size for UDON apparel?
Each product page features a detailed size chart. Since we offer various fits from slim to oversized, we recommend measuring a favorite garment at home and comparing it to our specifications for the perfect fit.
What is the standard shipping timeframe for orders?
Standard shipping usually takes 5-10 business days within the domestic US. For international orders, shipping can take 2-4 weeks depending on the destination and customs processing.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that limited edition drops and pre-order items may have specific restrictions.
How should I care for my graphic tees and hoodies?
To preserve the quality of the prints and fabric, we recommend washing garments inside out in cold water and tumble drying on low heat or hang drying.
Do you offer international shipping?
Yes, we ship our fashion collections worldwide. Please be aware that customers are responsible for any customs duties or import taxes incurred by their local government.
When will out-of-stock items be restocked?
Many of our fashion collaborations are limited runs. We recommend signing up for our newsletter or following our social media channels to be notified of any potential restocks or new collection launches.